FAQs

Q?

What is you backbone connection ?

A.

Our Backbone or Internet connection is based on a 30Mbps connection to our service provider who’s backbone is a OC48 fiber optic system. We use Cisco routers, switches and Pix firewalls and have redundant connections to the Internet for fast, efficient throughput.

Q?

How much of your connection are you currently utilising ?

A.

On average about 10 to 15%.  We have great room for increased capacity.

 

Q?

What happens if your Internet connection fails ?

A.

We monitor our network contiguously so we know immediately if there is a problem. All of our connections to the Internet have redundant backup connections. All of these backup connections are routed to fiber optic access to the internet.  We also keep our helpdesk off site and

Q?

What happens after the initial 1 year period ?

A.

We will contact you thirty days before the renewal and will remind you that the renewal is coming.  You can choose to cancel the renewal through the control panel at any time.

Q?

Do you charge me if I want to transfer my site to another host ?

A.

No, you can transfer your site at anytime. We will do all we can to help and not charge to a penny.

Please note! If you are transferring to another host, please eMail us with the new IPSTag ( for *.uk domains ) or request a domain transfer for all other domains.

Q?

Can I have a POP3 mail box with my account ?

A.

Yes, you can either have a ‘catch’ all POP3 mail box, a standard POP3 mail box or a forwarder.

Q?

What are the POP and SMTP server addresses ?

A.

The POP server address will be mail.yourdomain.com. The SMTP server address will be mail.yourdomain.com, you can also connect via IMAP.

Q?

How do I login to my POP3 mail box ?

A.

POP server address: mail.yourdomain.com
Account name: [email protected]
Password: As issued during account set up.

Q?

What FTP host name do I use?

A.

When your domain becomes active on our servers you can use ftp.yourdomain.com.

Q?

Can I upload my files using a browser ?

A.

Yes you can do this through your  web hosting control panel but we would  advise you to use an FTP client software such as Bullet Proof FTP, CuteFTP or and Filezilla are good choices.

 

Q?

What directory do I put my web site files in ?

A.

When you login with FTP you will see several directories, the directory to use depends on your web hosting package.

Plesk 12 : httpdocs

cPanel : public_html

 

Q?

What databases do you support ?

A.

We Support MySQL MSSQL, Access 97 up to 2016.

Q?

Do you support MySQL or MS SQL ?

A.

Yes, we now offer access to SQL Server databases.  This depends on the package that you choose, if you want to use MSSQL we would advise you to choose a plesk win2k12 hosting package.  For MySQL you would be wiser to use our cPanel hosting.

Q?

How do I connect to my database ?

A.

You can use DSN-less connections.
DSN-less connections are faster than System DSN connections because DSN-less avoids doing a registry lookup. Furthermore you can receive additional performance benefits by directly using the OLEDB layer.

Here is an example:
Dim Conn, dbPath
dbPath = “D:\webspace\yourdomain.com\db\youraccessfile.mdb”
Set Conn = Server.CreateObject(“ADODB.Connection”)
Conn.Open “PROVIDER=MICROSOFT.JET.OLEDB.4.0;DATA SOURCE=” & dbPath

Or you can use server map path:

Set MyConn = Server.CreateObject(“ADODB.Connection”)
conString = “DBQ=” & Server.MapPath(“YourDatabase.mdb”)
Myconn.Open “DRIVER={Microsoft Access Driver (*.mdb)}; ” & conString

More information can be found at:
http://www.aspin.com
http://www.powerasp.com

Q?

Which directory do I have to put the database in ?

A.

Any directory can be used as long as your connection strings points to the right place. You can now use the /db directory to store your databases in, this is above your webspace and so is a much safer place to store sensitive information

Q?

What directory do I have to put my ASP pages in ?

A.

The server will parse the ASP pages in any and all directories.

Q?

What ASP mail component is installed on the servers ?

A.

Jmail is installed on all servers please contact web hosting uk support to add this option to your domain. More information can be found at the Dimac site.

ASPEmail is also installed and you will again need to contact web hosting uk support to get this option added to your domain.

Q?

When using JMail it only seems to work with some eMil addresses, why is this ?

A.

You can only use email addresses of domains that are hosted on our servers. This is to prevent SPAM being sent through our SMTP servers.

Q?

Do you have an ASP upload component installed on your servers ?

A.

Yes, ASPUpload is installed please contact web hosting uk support to activate your domain with ASPUpload. This is an Active Server component which enables an ASP application to accept, save and manipulate files uploaded with a browser. The files are uploaded via an HTML POST form with one or more <INPUT TYPE=FILE> tags. The <FORM> tag must contain the attribute ENCTYPE=”multipart/form-data”

Further information can be found at the ASP Upload site

Q?

Can I install my own ASP components or if not can you do it for me ?

A.

For security and satiability reasons we do not allow users to add any additional components. However you can now request additional components to be added and we will install them if the demand is high and it would be useful to other users.
Please note: We only install additional components at our own discretion, this is for security and satiability reasons.

Q?

What version of Perl is installed on your servers ?

A.

Perl 5 is installed on all servers. Further information can be found at the Active State site.

Q?

How many sub-domains and ftp accounts could I create with a control panel ?

A.

This is dependant on the package that you have chosen and the information will be on the packages page.

Q?

Does the Control Panel give me unlimited pop3 mail boxes ?

A.

There is no such thing as ‘unlimited’ but we do offer generous allowances on the number of mail boxes your account can have.

Q?

Can anyone view my Statistics ?

A.

Yes, so when you login for the first time select ‘virtual admin’ at the top, right of your screen. From here you can add users, passwords etc.

Q?

Why would I apply for a domain name now ?

A.

Domain names are allocated on a first-come, first-served basis. Once a domain name has been reserved it is no longer available. The most popular or easily remembered domain names are being reserved daily. In the future, only obscure names may remain. If your company has spent time, effort and money in establishing a brandname it is vital that you reserve your right to use it on the Internet.

Q?

Do you charge me if I want to transfer my site to another host ?

A.

No, you can transfer your site at anytime. We will do all we can to help and not charge to a penny.

Please note! If you are transferring to another host, please eMail us with the new IPSTag ( for *.uk domains ) or request a domain transfer for all other domains.

Q?

Are there any restrictions on registering domain names ?

A.

The only restricted names that we handle are :
.ltd.uk – must be a UK Limited company and a valid company registration number will be required.
.net.uk – must be an ISP.
These requests take longer to process than normal as they are handled manually by Nominet.

Q?

Who owns the Domain Name I register with you ?

A.

You do, we register the domain in your name using the information from your personal details section in HELM ( so make it as complete as possible ).

Q?

Do you put adverts on my webpages ?

A.

No, we do not add any adverts or pop-up’s to any web site we host.

If you have any further questions, please email us at [email protected]