Web Hosting UK Terms of Service

Terms of Service

Web-hosting.uk.com provides an Internet hosting and domain name registration service.

Web-hosting.uk.com reserves the right to suspend or cancel a customer's access to any or all services provided by Web-Hosting.uk.com when Web-Hosting.uk.com decides that the account has been inappropriately used or otherwise.

As soon as payment is received on a product it will be instantly created. The domain name will be reigistered but may take up to 24 hours to fully propagte on the internet.


SERVICE USE


Web-Hosting.uk.com reserves the right to refuse service and / or access to its servers to anyone.

Web-Hosting.uk.com do not allow any of the following content to be stored on its servers:

Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any UK, European or Local regulation.

Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of Web-Hosting.uk.com. Also includes any sites which provide "links to" information about such material or advertising for such material.

Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

Domain Names - Please also be advised that when you purchase a .uk domain name through us you are also accepting the terms of Nominet the internet registry of .uk domain names their terms can be found at http://www.nominet.org.uk/nominet-terms We would also advise that all domains must be renewed within 30 days of their expiry as after this period you may accrue additional costs for the domain names renewal.


HIGH RESOURCE USER POLICY


Resources are defined as bandwidth and/or processor utilization. Web-Hosting.uk.com may implement the following policy to its sole discretion: When a website found to be monopolising the resources available, the account holder will be contacted in order to discuss the situation. If no arrangement can be reached, Web-Hosting.uk.com reserves the right to terminate the account.


CANCELLATION


Web-Hosting.uk.com reserves the right to cancel services at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of hosting. This excludes domain registration which will not be refunded. If a full refund is given then all rights to the registered domain will pass to Web-Hosting.uk.com. If a customer contravenes Web-Hosting.uk.com’s terms of service a refund will not be issued in the event of a cancellation.

Customers may cancel their account at any time, by giving 1 months notice in writing. No refunds on the remaining period will be given. Once an account is Cancelled domain name transfers will cost of ?0 per domain we would advise you to apply for a domain name transfer before closing your account or having it closed by us due to non payment.

Fees charged for additional services are on a prepay basis, refunds will be given at the discretion of the company management.


COMPLAINTS


If registered users feel that their site has been taken off line without due care or that they feel that they have a complaint arrising from the hosting or domain name registration they can either write to us at our registered address:Web Hosting UK c/o Cornwall Hosting, 17 Trebarvah Close, Constantine, Falmouth, TR11 5AQ, Cornwall or contact us using the helpdesk at www.helpdesk.uk.com

In regards to domain names compaints we will endeavour to resolve your complaint within 5 Business days from first being recorded if you feel that we have not dealt with the complaint in an appropriate manner you can contact the following

Centralnic For all .uk.com and .uk.net Issues

ICANN For all ITLD Issues

Nominet For all *.uk domain names


INDEMNIFICATION


Registered users agree that it shall defend, indemnify, save and hold Web-Hosting.uk.com harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Web-Hosting.uk.com, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Web-Hosting.uk.com against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Web-Hosting.uk.com servers; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Web-Hosting.uk.com servers.


Privacy Policy


we do not store credit card details nor do we share customer details with any 3rd parties.

We may periodically email you with new deals that we have on offer but once your hosting with us is finished we will cease to contact you unless you specify otherwise.


REFUNDS


Upon Signup you have the right to cancel and receive a refund for all items within the first seven days. The only Items that are not included for refund are International Top Level Domains due to us purchasing them on your behalf. They will be your property for the initial first year period.


TECHNICAL PHONE SUPPORT


Our phone line is local to the Northern Ireland region and will be charged at national rates for all other areas. We run an answer service if no one is avaialable this service will text your message to the online support team. We would advsie you use a mobile phone to call as the support team can also Text you back with a quick supply.

Technical support is also offered
via eMail and our helpdesk.


DOMAIN TRANSFERS


We charge for domain name transfers in 2 seperate ways. All *.UK domain names will not be charged for when transferred into or out of our TAG. All other iITLD for example a .COM will be charged at their standard renewal rate.


DOMAIN Expiring & Expired Domains


All domains are renewed on an annual / bi annual basis, we will send out reminder emails 30 days, 14 days, 7 days and 1 day before expiry. We will send the emails to the email address on the account, it is the registrants responsibility to make sure their contact details are up to date. WE take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at [email protected] Alternatively you can request your domain to auto renew, this can be managed by emailing us. All domainsset to auto renew will be auto renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance.

If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. Please log into the client portal area to view renewal fees. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £250 + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. Web-hosting.uk.com will not guarantee the renewal of a domain name.


DISCLAIMER


Web-Hosting.uk.com will not be responsible for any damages your business may suffer. Web-Hosting.uk.com makes no warranties of any kind, expressed or implied for services we provide. Web-Hosting.uk.com disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by Web-Hosting.uk.com and its employees. Web-Hosting.uk.com reserves the right to revise its policies at any time.